Terms and Conditions

Surrey Bike Repair Co.
Last updated: 1/5/2026

1. About Us

Surrey Bike Repair Co. is a sole trader business providing mobile bicycle repair services and pre-arranged collection/return services. There is no customer walk-in workshop.

2. Services

We provide bicycle repairs, servicing, and maintenance either:

• At your location (mobile service), or

• Via pre-arranged collection and return

All services are subject to inspection of the bicycle.

• Quotes are estimates based on initial information

• Additional faults may be identified during repair

• We will seek approval before carrying out extra work

3. Bookings

All services must be booked in advance.

You agree to:

• Provide accurate details about your bicycle and issue

• Be available at the agreed time/location (for mobile services)

• Ensure safe and reasonable access to the bicycle

Missed appointments may be charged.

4. Collection & Delivery

For collection services:

• A mutually agreed time window will be arranged

• Someone must be available to hand over and receive the bicycle unless otherwise agreed

• Risk transfers back to you upon delivery

We are not responsible for delays caused by circumstances outside our control.

5. Payment

• Initial payment is made online before collection

• Final payment is due upon completion unless agreed otherwise

• We accept [insert payment methods]

• We reserve the right to retain the bicycle until payment is received

6. Cancellations

• At least [24 hours] notice is required for cancellations

• Late cancellations or missed appointments may incur a fee

7. Liability

We take reasonable care when handling your bicycle. However:

• We are not liable for:

  • Pre-existing damage or faults

  • Normal wear and tear

  • Failure of components not replaced or serviced

• Safety-related recommendations will be communicated — refusal of recommended repairs is at your own risk

• To the maximum extent permitted by law, liability is limited to the cost of the service provided

Nothing in these terms excludes liability for death or personal injury caused by negligence.

8. Customer Responsibilities

You agree that:

• The bicycle is legally owned by you or you have permission to authorise repairs

• The bicycle is safe to transport

• You will follow safety advice given after servicing

9. Uncollected Bicycles

Where a bicycle is not accepted back or collected (if applicable) within a reasonable time:

• Storage fees may apply

• After [30 days] and reasonable notice, we reserve the right to dispose of the bicycle to recover costs

10. Website Use

• Website content is for general information only

• You must not misuse or attempt to disrupt the website

11. Changes to Terms

We may update these Terms from time to time. Continued use of our services indicates acceptance.

12. Contact

Surrey Bike Repair Co.
George Capellos (Sole Trader)
info@surreybikerepair.co.uk